CCS utilizes a multi-level approach to review a company’s technology processes which includes discovery, execution, and evaluation.
The discovery phase incorporates the following topics:
- Technology assessment: Which technology tools are used in the current business environment?
- Service assessment: How do key stakeholders operate in current IT environment?
- Vendor assessment: Which vendor relationships are impacting current business processes?
The discovery phase includes the following:
Phase 1: Project planning; review of current plans and assessments
Phase 2: Overall organizational discussion with leadership – organizational structure, mission & strategy, goals
Phase 3: Targeted discussions with specific stake holders
Phase 4: Analyze and identify strategic changes with management team
Phase 5: Develop an action plan with management team
The execution phase focuses on implementing the recommendations from the discovery phase.
The evaluation phase is focused on capturing feedback of the implementation phase as well as ensuring best practices are maintained over a long-period of time.